Greg has always been super helpful with our hot tub & pool maintenance. We’ve had some pretty challenging situations (frozen pump/pipes during crazy ice storm, pool leaks, hottub not heating, etc) & Greg is always helpful identifying the …
read moreGreg is fantastic! We love working with him on our spa tub. He's super courteous, knows what he's talking about and is always very concerned to make sure we are well taken care of. Reviews are super important — and I'd recommend the …
read moreWe just purchased a new hot tub from Hot Tubs Northwest in Burlington, and we were very impressed by their knowledge and service, which was no surprise because we had purchased a hot tub from them for our previous house and they impressed …
read moreBill, thank you for your continued business and kind words for our staff.
I had a large hot tub for 30 years and I was ready to find a small one that would meet my individual needs. I found the one I wanted at Hot Tubs Northwest. Tammy Torrey was my sales agent that helped me make this big decision. I …
read moreRandy helped me look for hot tubs for a full year without ever being pushy. We were looking for a good hot tub that would fit our size needs and also not break the bank. We were also considering Costco tubs but wanted the after-sales …
read moreBecca thank you for the great review and sharing your experience of working with our great team and working with Randy! We appreciate your business!
Hot Tubs Northwest was highly recommended to us by friends when we decided to buy a hot tub three years ago.
The unanimous reason was that they would take good care of us when we had water issues and when it came to service.
That has …
read moreSandra thank you for the great review and giving Kevin credit for a job well done. Thank you for your business!
We are first time pool owners and Greg has been Awesome in educating us and helping us get through the process of owning a pool. The entire team from sales to service at Hot Tubs NW was a great experience. Highly recommend.
Traci thank you for taking the time to give Greg a review! We appreciate you!
Jordan was extremely helpful in answering my questions on how to maintain my hot tub and recommending the right products for our needs. His knowledge and expertise made the process very straight forward and easy to understand. 10 out of 10!
Dan thank you for giving Jordan a review and choosing to do business with us! Thank you!
All-star service department! We inherited an older hot tub with a home we purchased and the Hot Tubs Northwest guys have provided excellent customer care even though the hot tub wasn't purchased through them. Kyle Leber, one of the service …
read moreZack thank you for the kind words and giving Kyle credit where credit is due! Thank you for your business!
Greg! Greg! Greg! That guy has to be their top employee at Burlington/MV. This guy deserves a raise and week off of work! He’s been a huge help with our pool! He’s done ALL the major services including a new pump, new heater and has lots of…
read moreSteve thank you for the great review and giving Greg a awesome shoutout we are lucky to have him! Thank you for your business!
Eli, Has come out twice to help me with my hot tub and has been so incredibly helpful. He helped me find multiple solutions to issues that I was having, really listened and was so supportive. I highly recommend this company and was grateful…
read moreCarmen thank you for giving Eli a 5 star review and thank you for your business!
Dan came out and put a pool and hot tub in our backyard and did a great job! Everyone from in the showroom to the shop have been on top of it. Greg comes out and is very thorough and professional. Just this week I had a problem with the …
read moreDave thank you very much for the review and the continued business over the years!
These guys are great! They have been servicing our pool for several years and are always so helpful! Jeff in service is so nice to work with and Michael our pool technician is amazing! Let's me know when he's coming and helps me stay on top…
read moreRhonda thank you for giving our crew a five star review. Thank you for your business!
Tech specialist Michael came out this morning to help with a leak on our hot tub. He identified it AND fixed it within 15 minutes!!! His efficiency kept the cost of the service call even more reasonable and that really does make a …
read moreCindy thank you for giving Michael a 5 star review we are lucky to have him on our team. Thank you for your business!
We had a great experience at Hot Tubs NW in Burlington. Randy was extremely helpful in answering all our questions and helping us figure out exactly what we wanted. It was a super easy, zero pressure experience. Randy even went above and …
read moreJulie thank you for giving Randy credit for a job well done! Thank you for your business!
Randy and Jared were great and helpful through out the process of replacing an older hot tub. Sean and the delivery crew went above and beyond to get it installed too. Highly recommended and would use them again.
Ben, Thank you for the kind review and giving our co-workers credit for their hard work! Thank you for your business!
HNW is a premier hot tub and spa store in Skagit County! They not only do a great job with delivery and set up, the follow up customer service is awesome! Randy Skelton has been our resource from the beginning and his dedication to …
read moreKaren thank you for giving Randy a five star review we are lucky to have him on our team and happy he provides excellent customer service!
Jordan and crew were fantastic with the purchase of my hot tub. Delivery was smooth. They even came back to the house to assist me with the initial chemical setup and cover regular maintenance of the tub. I definitely recommend.
Bryan thank you for giving Jordan and our crew a great review for their dedicated work!
We had an amazing experience at Hot Tubs NW in Burlington. From start to finish, the customer service was top-notch. The staff was friendly, knowledgeable, and made sure we found the best option. We are also first time hot tub owners – …
read moreMelissa thank you for choosing to do business with us and giving Tammy and Randy a review for their work.
**Update** Three years in and still extremely happy with the pool, the work done, and the responsiveness of the very few minor issues we have had. Excited for many more years of enjoyment!
Original review * Amazing job! I reached out …
read moreThanks Jon! We hope you are really enjoying your pool!
Staff are fabulous and very helpful everytime I call or go in. My orders are always filled promptly and ready to go when I get there. I highly recommend Hot Tubs NW.
Angela we appreciate your review and giving our staff the best compliment possible. They work hard and are aiming to help any chance they can.
Outstanding customer service from moment I walked into the showroom—throughout the entire process of obtaining a 15ft Bullfrog Swim/Spa in place at our home. Randy in particular spent the time with me and my wife explaining the Swim/ Spa, …
read moreDwaine thank you very much for taking the time to give our employees the spotlight. We love that you are happy not only with the product but with the service our employee strive to provide! Thank you!
Purchased an Envoy as a very high end hot tub option and we were crossing our fingers that we’d love it; and we absolutely do! The staff were wonderful, install went great! They were so careful around our fresh lawn, it was very much …
read moreCaitlin thank you so much for giving our crew a great review! We are lucky to have employees like Kevin and Quinn to help you with your spa! Thank you for choosing us and happy hot tubbing!
Just purchased a Bullfrog hot tub from Hot Tubs Northwest. When the installation was complete the control panel did not work. The owner of the company came out on a Saturday to fix the problem (a cable had gotten disconnected in the main …
read moreJerry thank you for the kind review and recommendation it is much appreciated.
We purchased a home with an existing hot tub that was not purchased from Hot Tubs Northwest, but Randy went out of his way to help us get everything dialed in (including several water tests) and was super patient with all of our questions! …
read moreThank you so much for giving Randy a shout out! And thank you for coming to see us!
I’m happy to review Hot Tubs Northwest. We bought the mini by phone with Bryan, and he was extremely helpful. He checked out our location so that the delivery team knew where we were placing it and they tested our water to help us you …
read moreTeresa thank you for making the choice to go with the FreeFlow Mini. Thank you for giving our team members a shout out that means a lot!
We just purchased a Bullfrog Spa from Hot Tubs Northwest. The entire experience – from initial questions via email, to in-person viewing at the showroom, to the installation last week – was exceptional. Jordan Brown answered every question …
read moreWe are lucky to have Jordan on our team to be able to serve our customers. Thank you for choosing to work with him!
We were referred to Hot Tubs Northwest by our landscape architect and introduced to Jared Couch as part of this referral. Our experience was made wonderful, thanks to the knowledge that Jared shared with us! He walked us through the +'s and…
read moreThank you for choosing to work with us and we are lucky to have Jared to help customers just like you. Thank you for the review!
Great service, both before and after installation with super follow-up. Solved an installation electrical problem without question. Highly recommended. Kudos to both Bryan and Jordan.
Ed thank you for choosing to work with our great team! Thank you Bryan and Jordan for taking care of your customers!
We just had Eli come out for a re-fill service and cleaning. He took his time and was patient with me while I had to speak with other service folks at my newly purchased home. He explained to me his process and took time at the end to tell …
read moreThank you for the review and giving Eli credit where credit is due! Great job Eli!
I had a fantastic experience with my purchase and install of a Hotsprings Jetsetter with ozone and a cover cradle from Hot Tubs Northwest!
They were timely and delivered all they promised.
The install was done with care and respect for my …
read moreThank you for the great review! Enjoy your new hot tub!
They were able to get a new Hot Springs hot tub installed without any issues.
These people are full service. They contracted out everyone: Concrete, Electrical and even a crane lift due to the restricted location.
Joshua thank you for the review and thank you for your business! Let us know how we can help in the future.
Hot Tubs Northwest is a Blue Ribbon Company. I bought a pool from them and have had the best experience and service. I'd like to give a shoutout to Quinn, their service tech; he showed up on time, performed the task needed and cleaned up …
read moreThank you Quinn for all your great work! and thank you Allison for all of your business and acknowledging Quinn's work ethic! – Galen Hyatt
My experience with hot tubs northwest started when I scheduled a wet test at their Burlington location. Scheduling the wet test was easy, and they were really respectful and let us enjoy the wet test in peace, they weren't pushing hard with…
read moreJesus we are happy you got to work with Randy and our team to get you hot tub delivered.
Jordan Brown and the staff at Hot Tubs Northwest provided friendly and professional service throughout the entire process of selecting, installing and financing the hot tub that was best for us. We are now looking forward to cold, wet …
read moreAllen thank you for your business and we love seeing our team perform together to make the hot tub experience friendly and professional.
We purchased a swim spa from Hot Tubs Northwest and couldn't be happier. Not only did our salesperson Jordan answer all our questions but the entire crew from set up to testing the water have been extremely helpful. During the purchase …
read moreHot tubs Northwest was super helpful , Randy walked us through all the options and helped us figure out our complicated install including securing a crane for our delivery. A second shoutout for Randy who stayed late to let us test all the …
read moreThank you for giving Randy a shout out for his hard work! We are lucky to have him!
I don't think I have ever had better customer service than I got from Jeff at Hot Tubs Northwest. He stuck with me on the phone until we got the problem solved. Jeff, you have earned a customer for life with our new (to us) hot tub. We …
read moreThank you for the kind review we are thankful to have Jeff on our team and helping our customers!
Excellent customer service. Had a service tech Michael work on Mt hot spot tub, he was very informative, checked issues, made repaired and was very friendly. It was a real pleasure to have him service our hot tub.
Terry we appreciate you taking the time to give Michael a review!
Thank you!
Travis was really helpful with our hot tub purchase (Bullfrog A series) from beginning to installation. Any questions and updates to delivery and install were communicated effectively and promptly. Having a hot tub in the NW is awesome for …
read moreThank you for the review!
Had a Hot Springs tub for nearly 25 years. This one appears to be of the same quality. The folks at the Hot Tubs Northwest were knowledgeable. Delivery of the new tub and removal of the old tub was efficient and well done. All personal …
read moreThank you Jack for taking the time to leave a 5-Star review!
Travis from Hot Tubs Northwest helped me chose a hot tub that fit my needs and my budget. I visited many hot tub outlets and Travis outshined them all. He was professional, knowledgeable, and stayed in contact with me through every step of …
read moreThank you Nico for leaving a 5-Star review for Travis! We appreciate your business.
Hot Tubs NW are a true pleasure to work. Travis was helpful from first contact early this year and through spa delivery two weeks ago and beyond. His customer service is excellent and follow ups are both prompt and helpful. His knowledge of…
read moreThanks Michael for leaving Travis a 5-Star review!
Travis is a great sales person who helps clients throughout their process of buying, install and even during ownership. He is very fair and knowledgeable. I am very happy with the product and post purchase service.
We are happy to hear that your experience with Travis was a positive one! If you have any other questions just let us know.
Wow, I’d like to give a huge shout out to Jordan for helping me choose the right hot tub for our family. We have had it for almost a year now and love it like the first day it arrived. Jordan continues to help with water care tips and …
read moreThank you Vicki for letting us know about your experience with Jordan. We are happy to hear that you are still enjoying your hot tub!
From start to finish Jared delivered. We asked him to coordinate electrical work, installation and he even took time to come and show us how everything works. We appreciated his knowledge and help and recommend him highly.
Thanks for leaving Jared a positive review. Glad to hear you are happy with your purchase.
We recently purchased a new Hot Tub from Hot Tubs NW and couldn’t be happier. From the initial sales process with Jared, to frequent follow up during manufacturing, to a smooth and informative delivery and set up with Sean. Every aspect of …
read moreThank you Hans for taking the time to leave a great review for Jared! Let us know if you need anything else.
I enjoyed my experience with my account managers MRS. Rochelle Nelson, This was my first time buying and BITCOIN, while there were definitely some missteps on my end, your customer support was excellent and made it all fairly painless, and …
read moreI had a great experience, there were no pressures, the crew were very knowledgeable and willing to help at the drop of a hat. The tub has been installed a couple of weeks now with no issues. The water test and the plan built seems to be …
read moreThanks Thomas for leaving a positive review for us! Let us know if you have any other questions.
The guys in the store were very helpful and knowledgeable. The tect that changed our was also great!!!!!
Hi Paul, thank you for your positive feedback! We are thrilled to hear that our team members were helpful and knowledgeable during your visit to Hot Tubs Northwest – Burlington. We are also glad that our technician provided you with great service. We appreciate your support and look forward to serving you again in the future.
Customer service here is simply amazing. I am very glad I decided to go with a local company and not order an online tub. Kevin and Jared answered all of my questions and are very pleasant to work with. Super nice people and the local vibe …
read moreHi Amber, thank you so much for your kind words! We are thrilled to hear that you had a great experience with our customer service team, Kevin and Jared. Providing exceptional service and creating a positive, local atmosphere are our top priorities. We truly appreciate your support for Hot Tubs Northwest – Burlington!
I work for LA QUINTA hotel and we shop here for all are Pool and spa needs. Jeff is always so helpful and does a great job making sure I get all the correct parts but also goes above and beyond on helping me make sure I know how to install …
read moreThank you Erasmo for leaving Jeff a 5-Star review!
Financial Analyst-Benjah Raphael has made a tremendous impact in my life in terms of my trading with him on Forex. He always handles my trading account with good strategy from the initial stage when I started trading with him
if you are …
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