Reviews

From 439 reviews
Adrien Gaudreau
Adrien Gaudreau

Jordan was a great help and very informative

via Google
Michelle Carabini
Michelle Carabini

As always they get it fixed and running without hassel

via Google
Debbie Hughes
Debbie Hughes

Greg has always been super helpful with our hot tub & pool maintenance. We’ve had some pretty challenging situations (frozen pump/pipes during crazy ice storm, pool leaks, hottub not heating, etc) & Greg is always helpful identifying the …

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via Google
Annette Booth
Annette Booth

Greg is fantastic! We love working with him on our spa tub. He's super courteous, knows what he's talking about and is always very concerned to make sure we are well taken care of. Reviews are super important — and I'd recommend the …

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Bill Davis
Bill Davis

We just purchased a new hot tub from Hot Tubs Northwest in Burlington, and we were very impressed by their knowledge and service, which was no surprise because we had purchased a hot tub from them for our previous house and they impressed …

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Response from business owner

Bill, thank you for your continued business and kind words for our staff.

via Google
Janice Hunt
Janice Hunt

I had a large hot tub for 30 years and I was ready to find a small one that would meet my individual needs. I found the one I wanted at Hot Tubs Northwest. Tammy Torrey was my sales agent that helped me make this big decision. I …

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via Google
Becca Link
Becca Link

Randy helped me look for hot tubs for a full year without ever being pushy. We were looking for a good hot tub that would fit our size needs and also not break the bank. We were also considering Costco tubs but wanted the after-sales …

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Response from business owner

Becca thank you for the great review and sharing your experience of working with our great team and working with Randy! We appreciate your business!

via Google
Sandra Stamps
Sandra Stamps

Hot Tubs Northwest was highly recommended to us by friends when we decided to buy a hot tub three years ago.

The unanimous reason was that they would take good care of us when we had water issues and when it came to service.

That has …

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Response from business owner

Sandra thank you for the great review and giving Kevin credit for a job well done. Thank you for your business!

via Google
Traci
Traci

We are first time pool owners and Greg has been Awesome in educating us and helping us get through the process of owning a pool. The entire team from sales to service at Hot Tubs NW was a great experience. Highly recommend.

Response from business owner

Traci thank you for taking the time to give Greg a review! We appreciate you!

via Google
Dan Toomey
Dan Toomey

Jordan was extremely helpful in answering my questions on how to maintain my hot tub and recommending the right products for our needs. His knowledge and expertise made the process very straight forward and easy to understand. 10 out of 10!

Response from business owner

Dan thank you for giving Jordan a review and choosing to do business with us! Thank you!

via Google
Michael Russell
Michael Russell

Jeff Feddema is always there to help with any of my hot tub needs. A+ support

Response from business owner

Michael thank you for giving Jeff a great review and thank you for your business!

via Google
Zack Goodwin
Zack Goodwin

All-star service department! We inherited an older hot tub with a home we purchased and the Hot Tubs Northwest guys have provided excellent customer care even though the hot tub wasn't purchased through them. Kyle Leber, one of the service …

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Response from business owner

Zack thank you for the kind words and giving Kyle credit where credit is due! Thank you for your business!

via Google
Nathan
Nathan

Great business. Had an issue with my old tub and Jeff was super knowledgeable and able to help me figure out the problem. Highly recommended.

Response from business owner

Nathan thank you for giving Jeff a shoutout! Thank you for your business!

via Google
Steve Carpenter
Steve Carpenter

Greg! Greg! Greg! That guy has to be their top employee at Burlington/MV. This guy deserves a raise and week off of work! He’s been a huge help with our pool! He’s done ALL the major services including a new pump, new heater and has lots of…

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Response from business owner

Steve thank you for the great review and giving Greg a awesome shoutout we are lucky to have him! Thank you for your business!

via Google
Kristina Nielsen
Kristina Nielsen

Thank you Greg for servicing our tub efficiently and well. Not only did he fix our tub but also educated us SO much as tub owners. Thank you Greg & Hot Tubs Northwest

Response from business owner

Kristina thank you for your business and giving Greg much deserved credit!

via Google
Trapper Jacobson
Trapper Jacobson

Jordan Brown was excellent help with my hottub purchase! I mean like what an amazing fella selling these hottubs.

Response from business owner

Trapper thank you for giving Jordan a great review! We are glad we have him on our team!

via Google
Kannon Jacobson
Kannon Jacobson

Jordan was extremely helpful with my water test. My hot tub is spotless. The whole family has been enjoying it this Mother’s Day thanks to him!

Response from business owner

Kannon thank you for the great review and giving Jordan a shoutout!

via Google
Nicole Collins
Nicole Collins

Quinn did the install at my parents house and was knowledgeable, professional and very friendly! He did a great job! Highly recommend!

Response from business owner

Nicole thank you for giving Quinn a great review and thank you for your business!

via Google
Kyle Hooker
Kyle Hooker

Quinn was super helpful and very knowledgeable on what chemicals to use!

Response from business owner

Kyle thank you for giving Quinn a great review we are grateful to have him on our team!

via Google
Staci Hooker
Staci Hooker

Quinn has been very helpful maintaining our in ground swimming pool!

Response from business owner

Staci thank you for giving Quinn a 5 star review!

via Google
Linda McNamara
Linda McNamara

Greg always gets right back to me if I have a problem. He is steady and takes great care of my pool.

Response from business owner

Linda thank you for giving Greg a great review! Thank you for your business!

via Google
Carmen G.
Carmen G.

Eli, Has come out twice to help me with my hot tub and has been so incredibly helpful. He helped me find multiple solutions to issues that I was having, really listened and was so supportive. I highly recommend this company and was grateful…

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Response from business owner

Carmen thank you for giving Eli a 5 star review and thank you for your business!

via Google
David Mariner
David Mariner

Dan came out and put a pool and hot tub in our backyard and did a great job! Everyone from in the showroom to the shop have been on top of it. Greg comes out and is very thorough and professional. Just this week I had a problem with the …

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Response from business owner

Dave thank you very much for the review and the continued business over the years!

via Google
Rhonda Nelsen
Rhonda Nelsen

These guys are great! They have been servicing our pool for several years and are always so helpful! Jeff in service is so nice to work with and Michael our pool technician is amazing! Let's me know when he's coming and helps me stay on top…

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Response from business owner

Rhonda thank you for giving our crew a five star review. Thank you for your business!

via Google
Cindy Blangeard
Cindy Blangeard

Tech specialist Michael came out this morning to help with a leak on our hot tub. He identified it AND fixed it within 15 minutes!!! His efficiency kept the cost of the service call even more reasonable and that really does make a …

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Response from business owner

Cindy thank you for giving Michael a 5 star review we are lucky to have him on our team. Thank you for your business!

via Google
Helen Thurmond
Helen Thurmond

Quinn was very helpful and informative when I was purchasing chemicals for my above ground pool!

Response from business owner

Helen thank you for the kind review we are lucky to have Quinn on our team to serve our customers. Thank you for your business.

via Google
karyn wright
karyn wright

Randy Skelton at Hot Tubs Northwest was very excellent to work with and extremely knowledgeable in hot tub care. We’ll be using him again in the future!

Response from business owner

Karyn thank you for giving Randy credit for a job well done! Thank you for your business!

via Google
Mitchell WRIGHT
Mitchell WRIGHT

Randy Skelton

Excellent service

very helpful

A pleasure to work with

Response from business owner

Mitchell thank you for the 5 star review and giving Randy a shoutout! We appreciate your business!

via Google
Edward Rule
Edward Rule

Eli did an excellent job repairing my hot tub. He explained everything and made sure I was happy with the repairs.

Response from business owner

Edward,

Thank you for giving Eli a 5 star review! Thank you for your business!

via Google
JULIE SCOTT
JULIE SCOTT

We had a great experience at Hot Tubs NW in Burlington. Randy was extremely helpful in answering all our questions and helping us figure out exactly what we wanted. It was a super easy, zero pressure experience. Randy even went above and …

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Response from business owner

Julie thank you for giving Randy credit for a job well done! Thank you for your business!

via Google
Ben Pocek
Ben Pocek

Randy and Jared were great and helpful through out the process of replacing an older hot tub. Sean and the delivery crew went above and beyond to get it installed too. Highly recommended and would use them again.

Response from business owner

Ben, Thank you for the kind review and giving our co-workers credit for their hard work! Thank you for your business!

via Google
Kiara Casias
Kiara Casias

If you any hot tub questions this is the place to go. The staff is very very helpful, thank you Eli for your hard work!!!

Response from business owner

Kiara thank you for giving Eli and our staff a great review! They work hard and appreciate the kind words!

via Google
Karen Pitt
Karen Pitt

HNW is a premier hot tub and spa store in Skagit County! They not only do a great job with delivery and set up, the follow up customer service is awesome! Randy Skelton has been our resource from the beginning and his dedication to …

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Response from business owner

Karen thank you for giving Randy a five star review we are lucky to have him on our team and happy he provides excellent customer service!

via Google
Alyssa Cherryholmes
Alyssa Cherryholmes

Eli was extremely helpful!

Response from business owner

Alyssa thank you for giving Eli credit where credit is due!

via Google
Matthew Clifford
Matthew Clifford

Randy Skelton did a great job setting us up with our hot tub and being patient with us due to delaying the delivery!

Response from business owner

Matthew thank you for your business and giving Randy a great review!

via Google
Bryan Forsloff
Bryan Forsloff

Jordan and crew were fantastic with the purchase of my hot tub. Delivery was smooth. They even came back to the house to assist me with the initial chemical setup and cover regular maintenance of the tub. I definitely recommend.

Response from business owner

Bryan thank you for giving Jordan and our crew a great review for their dedicated work!

via Google
Janet Yumen
Janet Yumen

I appreciate the great customer service at Hot Tubs Northwest. Thank you Eli

Response from business owner

Janet thank you for the kind review our employees are always working hard to provide great service!

via Google
Kelli Larson
Kelli Larson

Randy was amazing and was able to find the part we needed quickly! He needs a ⭐️⭐️⭐️⭐️⭐️

Response from business owner

Kelli thank you for the kind words! We are lucky to have Randy on our team!

via Google
Deondra Jesenya
Deondra Jesenya

Outstanding customer service!!!!

Thank you Eli, for all your help and expertise!

Response from business owner

Thank you for giving our hard working employees a shout out! We are glad to have Eli on our team!

via Google
Yasmin Gonzalez
Yasmin Gonzalez

Eli is very knowledgeable and was such a great help.

Response from business owner

Thank you for giving Eli a review he is always working to help our customers!

via Google
Kris Kinney
Kris Kinney

I had an issue with some threaded parts on my hot tub and Randy Skeleton help me solve the problem, even though I had to come back three times great employee.

Response from business owner

Kris we are happy to hear your experience working with Randy was great!

via Google
Melissa Swenson
Melissa Swenson

We had an amazing experience at Hot Tubs NW in Burlington. From start to finish, the customer service was top-notch. The staff was friendly, knowledgeable, and made sure we found the best option. We are also first time hot tub owners – …

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Response from business owner

Melissa thank you for choosing to do business with us and giving Tammy and Randy a review for their work.

via Google
Jacob Morth
Jacob Morth

Randy was fantastic! Got my pool looking perfect after sitting all winter long

Response from business owner

Jacob thank you for giving Randy a great review we are happy to get to work with him!

via Google
Jon Tarleton
Jon Tarleton

**Update** Three years in and still extremely happy with the pool, the work done, and the responsiveness of the very few minor issues we have had. Excited for many more years of enjoyment!

Original review * Amazing job! I reached out …

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Response from business owner

Thanks Jon! We hope you are really enjoying your pool!

via Google
Leonard
Leonard

Ely is a very good technician

I recommend him to many people

Response from business owner

Leonard thank you for giving credit to Eli we appreciate the review!

via Google
KEN MCLEAN
KEN MCLEAN

Eli always does a great job!

Response from business owner

Ken thank you for giving Eli a 5 star review!

via Google
Angela N
Angela N

Staff are fabulous and very helpful everytime I call or go in. My orders are always filled promptly and ready to go when I get there. I highly recommend Hot Tubs NW.

Response from business owner

Angela we appreciate your review and giving our staff the best compliment possible. They work hard and are aiming to help any chance they can.

via Google
Dwaine Lyon
Dwaine Lyon

Outstanding customer service from moment I walked into the showroom—throughout the entire process of obtaining a 15ft Bullfrog Swim/Spa in place at our home. Randy in particular spent the time with me and my wife explaining the Swim/ Spa, …

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Response from business owner

Dwaine thank you very much for taking the time to give our employees the spotlight. We love that you are happy not only with the product but with the service our employee strive to provide! Thank you!

via Google
Allison Holm
Allison Holm

Eli – did a great job!

Response from business owner

Allison thank you for giving Eli a great review!

via Google
Steve Scruggs
Steve Scruggs

Great folks. Their team is always super helpful. Support local businesses and they are there to supprt you.

Response from business owner

Thank you Steve and thank you for supporting local businesses like ours!

via Google
caitlin thornburg
caitlin thornburg

Purchased an Envoy as a very high end hot tub option and we were crossing our fingers that we’d love it; and we absolutely do! The staff were wonderful, install went great! They were so careful around our fresh lawn, it was very much …

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Response from business owner

Caitlin thank you so much for giving our crew a great review! We are lucky to have employees like Kevin and Quinn to help you with your spa! Thank you for choosing us and happy hot tubbing!

via Google
Robert McCullough
Robert McCullough

Eli did a great job. He was on schedule, knowledgeable and courteous. Thanks, Bob

Response from business owner

Great job Eli! Thank you Robert for giving Eli a review.

via Google
Matt Purcell
Matt Purcell

Eli had great customer service. Highly recommend him!

Response from business owner

Thank you Matt, we are thankful for Eli's great service!

via Google
Umar Gebril
Umar Gebril

Eli was awesome- super professional and very helpful, he went the extra mile in explaining everything to me. 5 stars!

Response from business owner

Thank you for giving Eli a review we are happy to have him be a part of our team and help customers like you!

via Google
Jerry Bacon
Jerry Bacon

Just purchased a Bullfrog hot tub from Hot Tubs Northwest. When the installation was complete the control panel did not work. The owner of the company came out on a Saturday to fix the problem (a cable had gotten disconnected in the main …

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Response from business owner

Jerry thank you for the kind review and recommendation it is much appreciated.

via Google
AubreyAndErika Robbins
AubreyAndErika Robbins

We purchased a home with an existing hot tub that was not purchased from Hot Tubs Northwest, but Randy went out of his way to help us get everything dialed in (including several water tests) and was super patient with all of our questions! …

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Response from business owner

Thank you so much for giving Randy a shout out! And thank you for coming to see us!

via Google
TorJ KorB
TorJ KorB

I’m happy to review Hot Tubs Northwest. We bought the mini by phone with Bryan, and he was extremely helpful. He checked out our location so that the delivery team knew where we were placing it and they tested our water to help us you …

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Response from business owner

Teresa thank you for making the choice to go with the FreeFlow Mini. Thank you for giving our team members a shout out that means a lot!

via Google
Chris Parker
Chris Parker

We just purchased a Bullfrog Spa from Hot Tubs Northwest. The entire experience – from initial questions via email, to in-person viewing at the showroom, to the installation last week – was exceptional. Jordan Brown answered every question …

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Response from business owner

We are lucky to have Jordan on our team to be able to serve our customers. Thank you for choosing to work with him!

via Google
Prabha Umamaheswaran
Prabha Umamaheswaran

We were referred to Hot Tubs Northwest by our landscape architect and introduced to Jared Couch as part of this referral. Our experience was made wonderful, thanks to the knowledge that Jared shared with us! He walked us through the +'s and…

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Response from business owner

Thank you for choosing to work with us and we are lucky to have Jared to help customers just like you. Thank you for the review!

via Google
Edward Irwin
Edward Irwin

Great service, both before and after installation with super follow-up. Solved an installation electrical problem without question. Highly recommended. Kudos to both Bryan and Jordan.

Response from business owner

Ed thank you for choosing to work with our great team! Thank you Bryan and Jordan for taking care of your customers!

via Google
Juanita fay Verbree
Juanita fay Verbree

The hired help at Hot Tubs NW was superior!!! Quinn was very helpful and attentive...❤️❤️❤️my pool is spectacular 🙌🙌🙌

Response from business owner

Juanita thank you for the kind word for Quinn we are happy he is on our team! Enjoy your pool! – Galen

via Google
tuttlew
tuttlew

We just had Eli come out for a re-fill service and cleaning. He took his time and was patient with me while I had to speak with other service folks at my newly purchased home. He explained to me his process and took time at the end to tell …

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Response from business owner

Thank you for the review and giving Eli credit where credit is due! Great job Eli!

via Google
Dawn Jake
Dawn Jake

I had a fantastic experience with my purchase and install of a Hotsprings Jetsetter with ozone and a cover cradle from Hot Tubs Northwest!

They were timely and delivered all they promised.

The install was done with care and respect for my …

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Response from business owner

Thank you for the great review! Enjoy your new hot tub!

via Google
Lorell Judkins
Lorell Judkins

I had an issue with my hot tub and they were very helpful...

Response from business owner

Lorell we are happy we could help you with your hot tub. Thank you for choosing to work with us.

via Google
Joshua Pilkington
Joshua Pilkington

They were able to get a new Hot Springs hot tub installed without any issues.

These people are full service. They contracted out everyone: Concrete, Electrical and even a crane lift due to the restricted location.

Response from business owner

Joshua thank you for the review and thank you for your business! Let us know how we can help in the future.

via Google
allison lance
allison lance

Hot Tubs Northwest is a Blue Ribbon Company. I bought a pool from them and have had the best experience and service. I'd like to give a shoutout to Quinn, their service tech; he showed up on time, performed the task needed and cleaned up …

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Response from business owner

Thank you Quinn for all your great work! and thank you Allison for all of your business and acknowledging Quinn's work ethic! – Galen Hyatt

via Google
Jesus Moreno
Jesus Moreno

My experience with hot tubs northwest started when I scheduled a wet test at their Burlington location. Scheduling the wet test was easy, and they were really respectful and let us enjoy the wet test in peace, they weren't pushing hard with…

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Response from business owner

Jesus we are happy you got to work with Randy and our team to get you hot tub delivered.

via Google
Allen Stayman
Allen Stayman

Jordan Brown and the staff at Hot Tubs Northwest provided friendly and professional service throughout the entire process of selecting, installing and financing the hot tub that was best for us. We are now looking forward to cold, wet …

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Response from business owner

Allen thank you for your business and we love seeing our team perform together to make the hot tub experience friendly and professional.

via Google
Kelly H
Kelly H

We purchased a swim spa from Hot Tubs Northwest and couldn't be happier. Not only did our salesperson Jordan answer all our questions but the entire crew from set up to testing the water have been extremely helpful. During the purchase …

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via Google
Ethan Lieske
Ethan Lieske

Hot tubs Northwest was super helpful , Randy walked us through all the options and helped us figure out our complicated install including securing a crane for our delivery. A second shoutout for Randy who stayed late to let us test all the …

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Response from business owner

Thank you for giving Randy a shout out for his hard work! We are lucky to have him!

via Google
Lacie Soler
Lacie Soler

Randy was a big help this year as we struggled to get the chemicals balanced while opening our above ground pool. We will definitely be going back to Hot Tubs NW as we need supplies and advice! Thanks Randy!

Response from business owner

Thank you for giving Randy credit for his hard work!

via Google
Charly Collins
Charly Collins

Took my pool water in for testing. Jordan and Randy were so helpful! They had all the answers and the chemicals my pool needed for it to be safe and clean. Thank you for your professionalism!

Response from business owner

Thank you for giving Jordan and Randy a review for their work!

via Google
Gary Barlean
Gary Barlean

No pressure, great selection, very knowledgeable, $11,000.00 later we got a great Hot Tub. You want a hot tub, these are your guys.

Response from business owner

Thank you for the kind review!

via Google
patty Hodges
patty Hodges

He was very good explaining what we were looking for

Response from business owner

Thank you Patty!

via Google
Michael Lund
Michael Lund

Very knowledgeable staff with great customer service, knew exactly what i was looking for. Randy was a pleasure to work with, he went above and beyond for sure. I highly recommend Hot Tubs Northwest for all your pool and spa needs.

Response from business owner

Thank you Michael!

via Google
Jordan Brown
Jordan Brown

Great product, great people!

Response from business owner

Thank you!

via Google
kenney bennett
kenney bennett

Awesome customer service, well above and beyond.. Great knowledgeable staff

Response from business owner

Thank you Kenney!

via Google
14098222
14098222

I don't think I have ever had better customer service than I got from Jeff at Hot Tubs Northwest. He stuck with me on the phone until we got the problem solved. Jeff, you have earned a customer for life with our new (to us) hot tub. We …

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Response from business owner

Thank you for the kind review we are thankful to have Jeff on our team and helping our customers!

via Google
Terry Lacey
Terry Lacey

Excellent customer service. Had a service tech Michael work on Mt hot spot tub, he was very informative, checked issues, made repaired and was very friendly. It was a real pleasure to have him service our hot tub.

Response from business owner

Terry we appreciate you taking the time to give Michael a review!

Thank you!

via Google
Zachary Woodward
Zachary Woodward

Travis was really helpful with our hot tub purchase (Bullfrog A series) from beginning to installation. Any questions and updates to delivery and install were communicated effectively and promptly. Having a hot tub in the NW is awesome for …

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Response from business owner

Thank you for the review!

via Google
jamie Hawk
jamie Hawk

Hot tubs nw has awesome customer service! …we just needed a hot tub part and they went to great lengths to find it for us..If we ever need to buy a new hot tub we will definitely buy from them!

Response from business owner

Thank you for stopping by we are happy to help!

via Google
Jack Neilsen
Jack Neilsen

Had a Hot Springs tub for nearly 25 years. This one appears to be of the same quality. The folks at the Hot Tubs Northwest were knowledgeable. Delivery of the new tub and removal of the old tub was efficient and well done. All personal …

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Response from business owner

Thank you Jack for taking the time to leave a 5-Star review!

via Google
Nico Hudson
Nico Hudson

Travis from Hot Tubs Northwest helped me chose a hot tub that fit my needs and my budget. I visited many hot tub outlets and Travis outshined them all. He was professional, knowledgeable, and stayed in contact with me through every step of …

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Response from business owner

Thank you Nico for leaving a 5-Star review for Travis! We appreciate your business.

via Google
Michael Lipko
Michael Lipko

Hot Tubs NW are a true pleasure to work. Travis was helpful from first contact early this year and through spa delivery two weeks ago and beyond. His customer service is excellent and follow ups are both prompt and helpful. His knowledge of…

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Response from business owner

Thanks Michael for leaving Travis a 5-Star review!

via Google
Gaurav Sharma
Gaurav Sharma

Travis is a great sales person who helps clients throughout their process of buying, install and even during ownership. He is very fair and knowledgeable. I am very happy with the product and post purchase service.

Response from business owner

We are happy to hear that your experience with Travis was a positive one! If you have any other questions just let us know.

via Google
Gerald Elder
Gerald Elder

All around good

Response from business owner

Thank you for the 5-Star review!

via Google
Jeffrey Stuart
Jeffrey Stuart

Hot Tub was delivered as promised – on time. The guys at Hot Tubs Northwest were great! Reliable and dependable! Two thumbs way up!

Response from business owner

Thanks Jeffrey for taking the time to leave us such a great review!

via Google
Vicki Sargent
Vicki Sargent

Wow, I’d like to give a huge shout out to Jordan for helping me choose the right hot tub for our family. We have had it for almost a year now and love it like the first day it arrived. Jordan continues to help with water care tips and …

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Response from business owner

Thank you Vicki for letting us know about your experience with Jordan. We are happy to hear that you are still enjoying your hot tub!

via Google
george kaage
george kaage

From start to finish Jared delivered. We asked him to coordinate electrical work, installation and he even took time to come and show us how everything works. We appreciated his knowledge and help and recommend him highly.

Response from business owner

Thanks for leaving Jared a positive review. Glad to hear you are happy with your purchase.

via Google
Hans B
Hans B

We recently purchased a new Hot Tub from Hot Tubs NW and couldn’t be happier. From the initial sales process with Jared, to frequent follow up during manufacturing, to a smooth and informative delivery and set up with Sean. Every aspect of …

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Response from business owner

Thank you Hans for taking the time to leave a great review for Jared! Let us know if you need anything else.

via Google
Judy Hannigan
Judy Hannigan

Enjoyed dealing with Jared. He gave no pressure, but was very knowledgeable and always available whenever I had a question. I shall recommend Hot Tubs NW to all my friends and family.

Thanks Jared

Response from business owner

Thanks Judy! Appreciate you taking the time to leave Jared a 5-Star review!

via Google
Kesh Man
Kesh Man

I enjoyed my experience with my account managers MRS. Rochelle Nelson, This was my first time buying and BITCOIN, while there were definitely some missteps on my end, your customer support was excellent and made it all fairly painless, and …

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Thomas Inman
Thomas Inman

I had a great experience, there were no pressures, the crew were very knowledgeable and willing to help at the drop of a hat. The tub has been installed a couple of weeks now with no issues. The water test and the plan built seems to be …

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Response from business owner

Thanks Thomas for leaving a positive review for us! Let us know if you have any other questions.

via Google
paul Pederson
paul Pederson

The guys in the store were very helpful and knowledgeable. The tect that changed our was also great!!!!!

Response from business owner

Hi Paul, thank you for your positive feedback! We are thrilled to hear that our team members were helpful and knowledgeable during your visit to Hot Tubs Northwest – Burlington. We are also glad that our technician provided you with great service. We appreciate your support and look forward to serving you again in the future.

via Google
Amber Gregg
Amber Gregg

Customer service here is simply amazing. I am very glad I decided to go with a local company and not order an online tub. Kevin and Jared answered all of my questions and are very pleasant to work with. Super nice people and the local vibe …

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Response from business owner

Hi Amber, thank you so much for your kind words! We are thrilled to hear that you had a great experience with our customer service team, Kevin and Jared. Providing exceptional service and creating a positive, local atmosphere are our top priorities. We truly appreciate your support for Hot Tubs Northwest – Burlington!

via Google
Lucas Martinez
Lucas Martinez

Amazing customer service. Special thanks to Jared Couch for his stellar support with every aspect of my purchase.

Response from business owner

Appreciate you leaving Jared a 5-Star review for his customer service!

via Google
Erasmo Rocha
Erasmo Rocha

I work for LA QUINTA hotel and we shop here for all are Pool and spa needs. Jeff is always so helpful and does a great job making sure I get all the correct parts but also goes above and beyond on helping me make sure I know how to install …

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Response from business owner

Thank you Erasmo for leaving Jeff a 5-Star review!

via Google
Tracy Menger
Tracy Menger

Awesome, knowledgeable, and helpful staff

Response from business owner

Thanks Tracy! We appreciate the positive review.

via Google
chris crim
chris crim

Very nice and helpful people! Have interacted with this company for years and have never been disappointed.

Response from business owner

Thank you Chris for taking the time to leave us a great review!

via Google
Saize Eamon
Saize Eamon

Financial Analyst-Benjah Raphael has made a tremendous impact in my life in terms of my trading with him on Forex. He always handles my trading account with good strategy from the initial stage when I started trading with him

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