Reviews | Hot Tubs Northwest

We had a great experience at Hot Tubs NW in Burlington. Randy was extremely helpful in answering all our questions and helping us figure out exactly what we wanted. It was a super easy, zero pressure experience. Randy even went above and …

Randy and Jared were great and helpful through out the process of replacing an older hot tub. Sean and the delivery crew went above and beyond to get it installed too. Highly recommended and would use them again.

If you any hot tub questions this is the place to go. The staff is very very helpful, thank you Eli for your hard work!!!

HNW is a premier hot tub and spa store in Skagit County! They not only do a great job with delivery and set up, the follow up customer service is awesome! Randy Skelton has been our resource from the beginning and his dedication to …

Eli was extremely helpful!

Randy Skelton did a great job setting us up with our hot tub and being patient with us due to delaying the delivery!

Jordan and crew were fantastic with the purchase of my hot tub. Delivery was smooth. They even came back to the house to assist me with the initial chemical setup and cover regular maintenance of the tub. I definitely recommend.

I appreciate the great customer service at Hot Tubs Northwest. Thank you Eli

Randy was amazing and was able to find the part we needed quickly! He needs a ⭐️⭐️⭐️⭐️⭐️

Outstanding customer service!!!!

Thank you Eli, for all your help and expertise!

Eli is very knowledgeable and was such a great help.

I had an issue with some threaded parts on my hot tub and Randy Skeleton help me solve the problem, even though I had to come back three times great employee.

We had an amazing experience at Hot Tubs NW in Burlington. From start to finish, the customer service was top-notch. The staff was friendly, knowledgeable, and made sure we found the best option. We are also first time hot tub owners – …

Randy was fantastic! Got my pool looking perfect after sitting all winter long

**Update** Three years in and still extremely happy with the pool, the work done, and the responsiveness of the very few minor issues we have had. Excited for many more years of enjoyment!

Original review * Amazing job! I reached out …

Ely is a very good technician

I recommend him to many people

Eli always does a great job!

Staff are fabulous and very helpful everytime I call or go in. My orders are always filled promptly and ready to go when I get there. I highly recommend Hot Tubs NW.

Outstanding customer service from moment I walked into the showroom—throughout the entire process of obtaining a 15ft Bullfrog Swim/Spa in place at our home. Randy in particular spent the time with me and my wife explaining the Swim/ Spa, …

Eli – did a great job!

Great folks. Their team is always super helpful. Support local businesses and they are there to supprt you.

Purchased an Envoy as a very high end hot tub option and we were crossing our fingers that we’d love it; and we absolutely do! The staff were wonderful, install went great! They were so careful around our fresh lawn, it was very much …

Eli did a great job. He was on schedule, knowledgeable and courteous. Thanks, Bob

Eli had great customer service. Highly recommend him!

Eli was awesome- super professional and very helpful, he went the extra mile in explaining everything to me. 5 stars!

Just purchased a Bullfrog hot tub from Hot Tubs Northwest. When the installation was complete the control panel did not work. The owner of the company came out on a Saturday to fix the problem (a cable had gotten disconnected in the main …

We purchased a home with an existing hot tub that was not purchased from Hot Tubs Northwest, but Randy went out of his way to help us get everything dialed in (including several water tests) and was super patient with all of our questions! …

I’m happy to review Hot Tubs Northwest. We bought the mini by phone with Bryan, and he was extremely helpful. He checked out our location so that the delivery team knew where we were placing it and they tested our water to help us you …

We just purchased a Bullfrog Spa from Hot Tubs Northwest. The entire experience – from initial questions via email, to in-person viewing at the showroom, to the installation last week – was exceptional. Jordan Brown answered every question …

We just purchased a new hot tub from Hot Tubs Northwest in Burlington, and we were very impressed by their knowledge and service, which was no surprise because we had purchased a hot tub from them for our previous house and they impressed …

We were referred to Hot Tubs Northwest by our landscape architect and introduced to Jared Couch as part of this referral. Our experience was made wonderful, thanks to the knowledge that Jared shared with us! He walked us through the +'s and…

Great service, both before and after installation with super follow-up. Solved an installation electrical problem without question. Highly recommended. Kudos to both Bryan and Jordan.

The hired help at Hot Tubs NW was superior!!! Quinn was very helpful and attentive...❤️❤️❤️my pool is spectacular 🙌🙌🙌

We just had Eli come out for a re-fill service and cleaning. He took his time and was patient with me while I had to speak with other service folks at my newly purchased home. He explained to me his process and took time at the end to tell …

I had a fantastic experience with my purchase and install of a Hotsprings Jetsetter with ozone and a cover cradle from Hot Tubs Northwest!

They were timely and delivered all they promised.

The install was done with care and respect for my …

I had an issue with my hot tub and they were very helpful...

They were able to get a new Hot Springs hot tub installed without any issues.

These people are full service. They contracted out everyone: Concrete, Electrical and even a crane lift due to the restricted location.

Hot Tubs Northwest is a Blue Ribbon Company. I bought a pool from them and have had the best experience and service. I'd like to give a shoutout to Quinn, their service tech; he showed up on time, performed the task needed and cleaned up …

My experience with hot tubs northwest started when I scheduled a wet test at their Burlington location. Scheduling the wet test was easy, and they were really respectful and let us enjoy the wet test in peace, they weren't pushing hard with…

Jordan Brown and the staff at Hot Tubs Northwest provided friendly and professional service throughout the entire process of selecting, installing and financing the hot tub that was best for us. We are now looking forward to cold, wet …

We purchased a swim spa from Hot Tubs Northwest and couldn't be happier. Not only did our salesperson Jordan answer all our questions but the entire crew from set up to testing the water have been extremely helpful. During the purchase …

Hot tubs Northwest was super helpful , Randy walked us through all the options and helped us figure out our complicated install including securing a crane for our delivery. A second shoutout for Randy who stayed late to let us test all the …

Randy was a big help this year as we struggled to get the chemicals balanced while opening our above ground pool. We will definitely be going back to Hot Tubs NW as we need supplies and advice! Thanks Randy!

Took my pool water in for testing. Jordan and Randy were so helpful! They had all the answers and the chemicals my pool needed for it to be safe and clean. Thank you for your professionalism!

No pressure, great selection, very knowledgeable, $11,000.00 later we got a great Hot Tub. You want a hot tub, these are your guys.

He was very good explaining what we were looking for

Very knowledgeable staff with great customer service, knew exactly what i was looking for. Randy was a pleasure to work with, he went above and beyond for sure. I highly recommend Hot Tubs Northwest for all your pool and spa needs.

Great product, great people!

Awesome customer service, well above and beyond.. Great knowledgeable staff

I don't think I have ever had better customer service than I got from Jeff at Hot Tubs Northwest. He stuck with me on the phone until we got the problem solved. Jeff, you have earned a customer for life with our new (to us) hot tub. We …

Excellent customer service. Had a service tech Michael work on Mt hot spot tub, he was very informative, checked issues, made repaired and was very friendly. It was a real pleasure to have him service our hot tub.

Travis was really helpful with our hot tub purchase (Bullfrog A series) from beginning to installation. Any questions and updates to delivery and install were communicated effectively and promptly. Having a hot tub in the NW is awesome for …

Hot tubs nw has awesome customer service! …we just needed a hot tub part and they went to great lengths to find it for us..If we ever need to buy a new hot tub we will definitely buy from them!

Had a Hot Springs tub for nearly 25 years. This one appears to be of the same quality. The folks at the Hot Tubs Northwest were knowledgeable. Delivery of the new tub and removal of the old tub was efficient and well done. All personal …

Travis from Hot Tubs Northwest helped me chose a hot tub that fit my needs and my budget. I visited many hot tub outlets and Travis outshined them all. He was professional, knowledgeable, and stayed in contact with me through every step of …

Hot Tubs NW are a true pleasure to work. Travis was helpful from first contact early this year and through spa delivery two weeks ago and beyond. His customer service is excellent and follow ups are both prompt and helpful. His knowledge of…

Travis is a great sales person who helps clients throughout their process of buying, install and even during ownership. He is very fair and knowledgeable. I am very happy with the product and post purchase service.

All around good

Hot Tub was delivered as promised – on time. The guys at Hot Tubs Northwest were great! Reliable and dependable! Two thumbs way up!

Wow, I’d like to give a huge shout out to Jordan for helping me choose the right hot tub for our family. We have had it for almost a year now and love it like the first day it arrived. Jordan continues to help with water care tips and …

From start to finish Jared delivered. We asked him to coordinate electrical work, installation and he even took time to come and show us how everything works. We appreciated his knowledge and help and recommend him highly.

We recently purchased a new Hot Tub from Hot Tubs NW and couldn’t be happier. From the initial sales process with Jared, to frequent follow up during manufacturing, to a smooth and informative delivery and set up with Sean. Every aspect of …

Enjoyed dealing with Jared. He gave no pressure, but was very knowledgeable and always available whenever I had a question. I shall recommend Hot Tubs NW to all my friends and family.

Thanks Jared

I enjoyed my experience with my account managers MRS. Rochelle Nelson, This was my first time buying and BITCOIN, while there were definitely some missteps on my end, your customer support was excellent and made it all fairly painless, and …

I had a great experience, there were no pressures, the crew were very knowledgeable and willing to help at the drop of a hat. The tub has been installed a couple of weeks now with no issues. The water test and the plan built seems to be …

The guys in the store were very helpful and knowledgeable. The tect that changed our was also great!!!!!

Customer service here is simply amazing. I am very glad I decided to go with a local company and not order an online tub. Kevin and Jared answered all of my questions and are very pleasant to work with. Super nice people and the local vibe …

Amazing customer service. Special thanks to Jared Couch for his stellar support with every aspect of my purchase.

I work for LA QUINTA hotel and we shop here for all are Pool and spa needs. Jeff is always so helpful and does a great job making sure I get all the correct parts but also goes above and beyond on helping me make sure I know how to install …

Awesome, knowledgeable, and helpful staff

Very nice and helpful people! Have interacted with this company for years and have never been disappointed.

Financial Analyst-Benjah Raphael has made a tremendous impact in my life in terms of my trading with him on Forex. He always handles my trading account with good strategy from the initial stage when I started trading with him

if you are …

Installed our new cover the day after it arrived. Quick, clean, and courteous service! Thank you!

Helpful Staff with a great selection of spas. I don't have a lot of experience here so can't say to much. They have always been friendly when I've come to get my water treatments and drool over all the fancy tubs

Jordan made sure we understood all aspects of the different options available, helped us hire the subcontractors needed for our lot, and then came out and did our startup and walk through on the day of delivery. It was a great experience, …

These folks have been wonderful to work with. Always willing to answer questions and buying and setting up our hot tub was very easy. And Hot Springs tubs are the best value on the market. We are thinking of upgrading to a swim spa and we …

Travis was great to work with and we are thrilled with the process and value of our new Bullfrog spa.

Kevin installed a Hot Tub cover & swing arm for us on an older model Sovereign Hot Springs Tub and the fit and operation is perfect. Highly recommended!

Kevin was Awesome and great service

Early to appointment

Travis was very helpful, easy to work with and informative! Great experience!

Great service – customer support is excellent with high quality tubs.

Worked with Travis R and I feel he went beyond being helpful in getting the tub we needed and set up👍

Every encounter with Hot Tubs has been positive: sale and followup by Travis R, Jeff in Service, and install by Kevin. I love my Bullfrog hot tub.

In February 2023 I purchased a Bullfrog hot tub at a special event at the Costco in Woodinville, WA. Travis of Hot Tubs Northwest was running the event. He was able to answer all my questions about the hot tubs. Since my purchase he has …

Travis was professional timely and very communicative- highly recommend his service to any of my friends or family

Travis Riddle was Friendly, knowledgeable and was able to understand what we wanted

Good selection and great knowledge

Great sales team. They are up front with pricing and answered all my questions. Came out to the house and did a walk through and water test. Definitely recommend to anyone in the market for a hot tub or products.

The spa delivery timing was perfect! Our county is connected to the mainland by the Washington State Ferry System. A small crane was also required at the site to lift the spa off the delivery truck and lower it into place. The local heavy …

This company is the best! Our 26-year old Hot Springs Sovereign (still running great at the time!) was damaged by a huge branch in a windstorm. The service department at Hot Tubs NW quickly ruled the spa a total loss for us, a great help in…

Bought a bullfrog hot tub from them. Josh from Hot Tub Northwest has been really helpful and is very responsive and patient with my questions. The delivery crew is also top notch. I have no reservations to recommend them to anyone.

What is the best way to bring family and friends back together? Non stop pool parties! This summer was the anti-covid. The best money I have ever spent on anything in my life. Zero regrets and a sense of childlike wonder every time I woke …

They are lots of recommendations here but not all are legitimate, I will say it's the grace of God I was able to come across Mrs. MADDIE SCHAEFER . My life changed for good I only invested $1000 to her platform just after six days I was …

I was impressed with this shop. No pushy sales people. Totally up front about what they are charging and what's available. The sales man was very educational and non judgemental. When we are ready to purchase they will get my business.

Had a lot of hot tub chemicals and were efficient

Amazing service! The above ground pool in my backyard was a tinted green and with the chemicals they led me to helped tremendously! Local and comparable prices to Amazon without having to wait for shipping

Great place to look for a hot tub

Josh was very informative and honest. Our tub arrived ahead of schedule and the team who installed it was professional, friendly, and helpful. We’ve only had our Flair model for a weekend and love it. Being first time hot tub owners, we …

Great experience from start to finish. Jordan was very patient answering my countless questions and the install crew was very conscientious setting up the tub and walking me through the startup process.

Very thorough and helpful with my hot tub needs