Reviews | Northwest Hot Springs

Josh was very informative and honest. Our tub arrived ahead of schedule and the team who installed it was professional, friendly, and helpful. We’ve only had our Flair model for a weekend and love it. Being first time hot tub owners, we …

Great experience from start to finish. Jordan was very patient answering my countless questions and the install crew was very conscientious setting up the tub and walking me through the startup process.

Very thorough and helpful with my hot tub needs

Debbie ais very patient with me and has been really helpful because I am a rookie when it comes to hot tubs. Their service is five star.

Awesome company. Fast knowledgeable service. Very friendly staff. HIGHLY RECOMMEND.

Amazing job! I reached out to Dan over 5 years ago inquiring about installing a new pool. He put up with my annual bothering and questions about pools until I was finally ready. We have just finished our pool install and could not be more …

From sales to instillation, these guys are great. They sold me exactly the right hot tub for my space and use. Delivery and installation was super easy, and they took time to explain the ‘how to’ of routine maintenance. Now soaking every …

Good experience start to finish. Battled myself to go here or the competition down south. Glad I came here. Josh is really knowledgeable and helped me pick a tub that fit my budget and my needs. He happened to have the one I wanted in stock…

Good experience start to finish. Battled myself to go here or the competition down south. Glad I came here. Josh is really knowledgeable and helped me pick a tub that fit my budget and my needs. He happened to have the one I wanted in stock…

Very friendly. Awesome people

Great place!!

We worked with Soul when investigating a Spa. He was exceedingly thorough and obviously knew his product. We live on an island, San Juan Island, and haven't the option of buying locally but this was the next best thing. I wouldn't …

We highly recommend Northwest Hot Springs after having a fabulous experience with our purchase of a hot tub there. Not only are we thoroughly pleased with our new hot tub, but the customer service is superior. Everything from updating us on…

NW Hot Springs is awesome. Great customer service and my salesman Josh was great. He bent over backwards to make my purchase happen. All questions were answered and the setup guys were prompt and extremely careful with my new tub. Don’t …

From start to finish, this was by far the best company to work with. I called around at multiple locations for a hot tub but when I spoke to Jordan at NW Hot Springs on the phone, I knew I was in good hands. He took his time to take us …

Talk to Dan.

Great hot tubs. Knowledgeable, helpful.

Awesome customer service and quality hot tubs! We bought a Limelight tub from Jordon and can’t be happier. They are so helpful and its nice having the peace of mind knowing that you have a team of pros that are always there to help if …

Travis was very helpful.

Excellent service...excellent all day...

In my opinion Northwest hot springs is number one in hot tub sales pellet smoker barbecues and any of your hot tub needs whether it be big or small try them out you won't be disappointed

I received excellent service both from Jordan in sales and from the crew that came out and installed my new hot tub. Jordan followed up to ensure that everything went well. I could not have asked for better service. The NW Hot Springs …

Really friendly and helpful. We bought a house with a hot tub and they tested our water sample and gave us step by step instructions on how to care for our hot tub. They helped us get the chemicals we need to maintain it at a very …

I have an old Hot Springs Classic Hot Tub that wasn’t heating and had a water leak that wouldn’t stop. I went into Northwest Hot Springs to see if they could help keep the old tub running. Galen and Pam went above and beyond to help me out…

My go-to spot for hot tub care.

Fast, prompt, courteous service and load up by Jordan. Great place!

~Joel Douglas Coachman Inn

Really enjoying shopping and getting our hot tub from Northwest Hot Springs! They made the process easy and we appreciated all the advice and knowledge they gave us about our first hot tub!

Extremely satisfied customer. It took a while to figure out the difference between a normal spa and a Hot-springs spa, I had both. These are like a work of art. The quality is amazing and the power of the jets and the seating, you really do…

Love our Hut Tub for Northwest Hot Springs. Josh was a great salesman!!!

My husband and I just purchased a Vanguard tub (Highlife collection) from NW Hot Springs. We had a really great experience from start to finish, starting with the sales process and ending with the tub installation on our deck at home. …

Always friendly staff and very knowledgeable. They explain maintenance of my Hot Springs Spa thoroughly.

Outstanding! Customer service is awesome, even with this "Stay Home" time. Very knowledgeable and highly motivated. Highly recommended!

Good products and friendly people.

Ask for Quinn.

Staff were friendly, install was done quickly and efficiently. NIce place to do business with.

Great service

We love our tub! Jordan was great at explaining all the features and working with us on pricing. I can’t say enough about the installation crew. The team was very professional and did not leave until we felt comfortable that we …

Very pleasent experience working with these guys. Jordan was great in helping us pick out the right hot tub for our family, and we couldn’t be happier with the job Quinn did delivering the hot tub and walking us through everything. Very …

Great customer service provided by everyone we dealt with. Debbie was very knowledgeable and friendly during purchase and Quinn was super helpful with delivery and set up!

Expensive but know the market. Sales team is quick and efficient.

Josh was very professional and friendly. As my wife just said: pleasant and efficient. We enjoyed his service.

Quinn and David just installed my hot tub. I have a complicated schedule and they were exceptionally accommodating. At installation they were professional and friendly and they did a fantastic job.

I worked with Jordan for sales and he was…

My wife and I recently purchased a hot tub from Northwest Hot Springs. Jordan Brown was our sales person and was extremely helpful in explaining the features of the various models, so that we wound up with a hot tub that was perfect for our…

From the initial evaluation/sales (Jordan was my salesperson...outstanding!!!) experience, through the installation experience (Quin/David were on the installation team) and subsequent store support, the decision to purchase my hot tub from…

We recently purchased a hot tub from the Burlington NWHS and we can't say enough great things about them!! Travis answered all of our questions and was very friendly and accommodating with our needs. It was delivered on the day they …

We bought our hot tub from here at the Burlington location an I can say the staff are all wonderful here. They are helpful and friendly even years after an item has been purchased. Recently I was out shopping and I ran into the same helpful…

I recently went into Northwest Hot Springs to find some cleaning chemicals for a hot tube i recently purchased and spoke to a man name Quinn Hooker he helped fined the stuff i needed and more thank you for the friendly advive on the up keep…

We would like to thank Quinn and his partner for their outstanding effort in getting our hot tub delivered and sat into place!

They took that extra time and effort to insure everything was just perfect.

Quinn and his helper did an amazing job delivering my hot tub. Perfect placement and the site was cleaner when they left than it was when they arrived. Thanks!

I highly recommend Northwest Hot Springs! Jordan Brown was great to work with. He was very knowledgeble and helpful through the whole process of purchasing our hot tub.

Great experience purchasing from NW Hot Springs. Jordan does a great job every time I have a question or need products! We could not be more happy with our hot tub. Thanks again!

Northwest Hot Springs has exceptional service. Jordan was great to work with, very knowledgeable and responsive. Would highly recommend.

Debbie was very helpful and got me everything I needed quickly and with a smile.

First time in the store, and I got everything I needed. The sales associate, Debbie, was very helpful and knowledgeable. I will come back to this location next time.

Jordan did an excellent job of finding the right tub for us!

Dan Hyatt and his crew(Quinn, Ken, and others I may be forgetting) are amazing. To start, Dan built an amazing in-ground swimming pool for us. I can’t thank him enough for the hard work he put into making this happen. The project was …

*EDIT: thank you for getting back to me! That makes a lot more sense.

Bought a Green Mountain Grill, overall good experience. Seemed weird to ask for so much information (like my address) to buy a BBQ that isn't being delivered...?

Quinn Hooker helped me pick the right cleaning system for my tub even though we did not purchase tub there. I would definitely recommend them for your hot tub needs, friendly and helpful!

Josh Bedker was extremely helpful and answered all my questions. Josh had me sit in a variety of spa's which was extremely helpful. Josh was very knowledgeable on pricing, system functions allowing me to narrow my decision. I would highly…

The folks at Northwest hot springs are absolutely fantastic. Tammy is such a wonderful help, she bent over backwards to help us out. always there to answer questions even on Sundays. we haven't even gotten our hot tub yet and I love this …

Staff is very friendly and knowledgeable. Great company to work with. They delivered our spa to San Juan Island, set it up and gave us a wonderful tutorial on spa treatment. Thank you NW Hotsprings

Tammy was awesome. Knowledgeable and excellent customer service!

From the moment we walked into their beautiful showroom, we were warmly and genuinely greeted and we were able to look around leisurely and find exactly what we needed. Tammy and her associate were very knowledgeable and helpful and made …

You were amazing help to me

We were helped when we needed it on the show room, and when we needed time to discuss, Tammy let us have our space. It was quite easy and we decided to purchase an in-stock tub.

Quinn the installer was fantastic to work with. He was very …

The staff at Hot Springs is consistently amazing. We purchased our first spa over 15 years ago from them and everything was exactly as promised from operating expenses to ease of care. Over the years they helped us keep it maintained with …

This store is great and the staff are the best. Quinn and Jordan always help me out – easily the best customer service in the Skagit Valley.

Fantastic customer service! You might be able to save a buck going to the big warehouse stores, but I have learned from experience you wind up with an inferior product and no customer support, and in the end you’ll spend more. Jordan is …

We get all our hot tub chemicals at the Skagit County location. All the staff are friendly,

but my husband appreciates Jordon and Jeff the most.

Jordan is great! My husband looks forward to seeing him when we restock our hot tub chemicals.

My wife and I moved back to the Skagit Valley last year after being away for 30+ years. Our new home had a hot tub (Ive never owned one before) and I met Jordan when I went to Northwest Hot Springs to get some questions answered. From the…

They kept about when our hot tub would be shipped, it arrived right on time. At first it was thought we might need a crane however Northwest Ho Springs found a safe way of transporting it and placing and on our back deck without that …

Annette and I really love are Hot Springs hot tub we are in it almost every night for an hour or so .We keep it about a hundred to 101 so we can sit in it longer it gives us time to unwind talk about our days and enjoy each other's company…

Would absolutely recommend NW Hot Springs. The sales rep, Tammy, was very informative and was very patient with my schedule. The removal of the old tub and installation of the new one went flawlessly. Everyone on the team was great to work …

Jordan Brown was great to work with. Very knowledgeable and no pressure! Great selection of hot tubs to choose from and competitive prices!

We went to the Mount Vernon location and Tammy helped us. She was great! She is very knowledgeable and answered all of our questions. She also did not overwhelm us and gave us time to think about our final decision. Everyone else in the …

I was welcomed into the store by Tammy – she was super nice & knowledgeable about the spas. Check out this beautiful showroom and find the spa that works for you!

Every step of the process is enjoyable with Northwest Hot Springs...everyone is polite, friendly, and so helpful!! Tammy was with us through the buying process and all the decision making. Quinn and David were so great at delivery and quick…

Tammy Bush was very helpful and answered all my questions

We've owned 4 Hot Springs spas since 1985 and have used them extensively. Not only are they the quietest on the market (except while running the jets, of course), but the quality of the product is excellent. Whenever we have needed service…

I have had a Hot Springs tub since 2012 and needed to have a repair done for the first time. Our circulation pump had failed. I called, made an appointment and within a week technician Jay Mesman was out to make the repair. He gave me a …

Quinn and David set up our hot tub today! What courteous and knowledgeable young men!

Andrew, in the Ferndale showroom, was very helpful. He made the shopping and choosing a pleasurable experience.

We are very pleased with the whole …

Just have to say again...NWHS is the best! Jeff...thank you for your prompt service and even answering our texts! Greg...what can we say?? Always happy to come service our pool and help with whatever we need and answers our texts promptly …

Bought a new cover, they are only good for about five years and then become water logged. Originally told two-four weeks but order didn't go in for two weeks, then back ordered. Finally took a couple of phone calls to track down what we had…

Bought a new cover, they are only good for about five years and then become water logged. Originally told two-four weeks but order didn't go in for two weeks, then back ordered. Finally took a couple of phone calls to track down what we had…

I always have had excellent service from NW Hot Springs on the few occasions my 23-yr old hot tub has needed help. Today Jeff came out, called to tell me of arrival time and fixed the problem quickly. I could not be happier.

EXCELLENT SERVICE ALL AROUND AND JEFF (I think his name) is more than excellent!!!

Greg Pless is an incredible serviceperson. He presented to my home to assist me with a spa & astounded me with his personable presentation & the in-depth nature of his knowledge. He was remarkably thorough, incredibly professional & very…

Great customer service! Installation went quick and smooth! Quinn Hooker and Andrew Boe were amazing to work with!! Went back to get some questions answered and Tammy and Owen were the most amazing people and were able to answer all my …

Friendly staff and very helpful.

I've been coming here for years and Jeff and the crew have help me with opening the pool in spring to closing in the fall with testing and chemicals. Jeff just help me find the right fittings to replumb pump and sand filter!

Thank you Jeff…

I've been coming here for years and Jeff and the crew have help me with opening the pool in spring to closing in the fall with testing and chemicals. Jeff just help me find the right fittings to replumb pump and sand filter!

Thank you Jeff…

I was not in favor of looking at hot tubs, but I went along anyway. I was pleasantly surprised and very impressed when a young lady from NW Hot Springs greeted us and spent a good amount of time with us. She was so insightful and really …

NW Hot Springs was a joy to do business with. Jordan went over every product with us and we came out with exactly what we were looking for. He even came out to do a site visit to see where our spa would go. Ours was a difficult placement …

NW Hot Springs was a joy to do business with. Jordan went over every product with us and we came out with exactly what we were looking for. He even came out to do a site visit to see where our spa would go. Ours was a difficult placement …

Quin Hooker and Jay Mesman and the rest of the crew, can't remember their names, were professional knowledgeable and got the job done.

It was time for a new cover.

We bought our hot tub in 2006 and our circulation pump finally died. For …

Staff was very professional and no pressure. We will definitely be buying a spa there.

So good! Everyone we worked with was friendly, professional and knowledgeable. Jordan in sales spoke to both my husband and myself in the process. Quinn and David In installation, showed up on time and were patient, friendly and thorough …

Helpful friendly staff. 🙂

Jordan is the BEST at answering my questions and suggesting products that keep my pool clean and clear!