Josh was very informative and honest. Our tub arrived ahead of schedule and the team who installed it was professional, friendly, and helpful. We’ve only had our Flair model for a weekend and love it. Being first time hot tub owners, we …
read moreThank you Ryan for taking the time to leave Josh such a great review!
Amazing job! I reached out to Dan over 5 years ago inquiring about installing a new pool. He put up with my annual bothering and questions about pools until I was finally ready. We have just finished our pool install and could not be more …
read moreThanks Jon! We hope you are really enjoying your pool!
From sales to instillation, these guys are great. They sold me exactly the right hot tub for my space and use. Delivery and installation was super easy, and they took time to explain the ‘how to’ of routine maintenance. Now soaking every …
read moreThanks Ingrid for leaving such a great review! We hope you are enjoying your hot tub and let us know if you have any questions,
Good experience start to finish. Battled myself to go here or the competition down south. Glad I came here. Josh is really knowledgeable and helped me pick a tub that fit my budget and my needs. He happened to have the one I wanted in stock…
read moreThank you Nikki for taking the time to leave a 5 star review! We appreciate your business and hope you have been enjoying your hot tub!
Good experience start to finish. Battled myself to go here or the competition down south. Glad I came here. Josh is really knowledgeable and helped me pick a tub that fit my budget and my needs. He happened to have the one I wanted in stock…
read moreWe highly recommend Northwest Hot Springs after having a fabulous experience with our purchase of a hot tub there. Not only are we thoroughly pleased with our new hot tub, but the customer service is superior. Everything from updating us on…
read moreNW Hot Springs is awesome. Great customer service and my salesman Josh was great. He bent over backwards to make my purchase happen. All questions were answered and the setup guys were prompt and extremely careful with my new tub. Don’t …
read moreThanks for sharing your experience with Josh!
From start to finish, this was by far the best company to work with. I called around at multiple locations for a hot tub but when I spoke to Jordan at NW Hot Springs on the phone, I knew I was in good hands. He took his time to take us …
read moreThank you Gretchen for taking the time to leave such a positive review!
Awesome customer service and quality hot tubs! We bought a Limelight tub from Jordon and can’t be happier. They are so helpful and its nice having the peace of mind knowing that you have a team of pros that are always there to help if …
read moreThank you Lukas for taking the time to leave a 5-star review!
I received excellent service both from Jordan in sales and from the crew that came out and installed my new hot tub. Jordan followed up to ensure that everything went well. I could not have asked for better service. The NW Hot Springs …
read moreHi Art – We are happy you are enjoying your Prodigy tub! Thank you again for leaving a review!
Really friendly and helpful. We bought a house with a hot tub and they tested our water sample and gave us step by step instructions on how to care for our hot tub. They helped us get the chemicals we need to maintain it at a very …
read moreThank you Jody for taking the time to leave a 5-Star review!
I have an old Hot Springs Classic Hot Tub that wasn’t heating and had a water leak that wouldn’t stop. I went into Northwest Hot Springs to see if they could help keep the old tub running. Galen and Pam went above and beyond to help me out…
read moreSuper happy that Galen and Pam were able to get your Classic going again! That is a great tub!
Extremely satisfied customer. It took a while to figure out the difference between a normal spa and a Hot-springs spa, I had both. These are like a work of art. The quality is amazing and the power of the jets and the seating, you really do…
read moreSuper happy to hear you are enjoying your new spa Jason! Thanks again for your support!
My husband and I just purchased a Vanguard tub (Highlife collection) from NW Hot Springs. We had a really great experience from start to finish, starting with the sales process and ending with the tub installation on our deck at home. …
read moreThanks again for taking the time to leave such a great review! We really appreciate your business.
We love our tub! Jordan was great at explaining all the features and working with us on pricing. I can’t say enough about the installation crew. The team was very professional and did not leave until we felt comfortable that we …
read moreThanks Heath for taking the time to leave such a great review for Jordan! We appreciate the 5-star review.
Very pleasent experience working with these guys. Jordan was great in helping us pick out the right hot tub for our family, and we couldn’t be happier with the job Quinn did delivering the hot tub and walking us through everything. Very …
read moreWe are really happy that both Jordan and Quinn were able to help you out with your new hot tub! Also really appreciate you taking the time to leave a review for them.
Josh was very professional and friendly. As my wife just said: pleasant and efficient. We enjoyed his service.
Quinn and David just installed my hot tub. I have a complicated schedule and they were exceptionally accommodating. At installation they were professional and friendly and they did a fantastic job.
I worked with Jordan for sales and he was…
read moreHappy Holidays Mark! We are so happy to hear that we were able to meet your needs! Appreciate you taking the time in leaving a 5 star review.
My wife and I recently purchased a hot tub from Northwest Hot Springs. Jordan Brown was our sales person and was extremely helpful in explaining the features of the various models, so that we wound up with a hot tub that was perfect for our…
read moreHey Steven! Thank you so much for taking the time to leave such an awesome review. We all really try our hardest to make sure that we give a 100% effort to make sure our customers are happy.
From the initial evaluation/sales (Jordan was my salesperson...outstanding!!!) experience, through the installation experience (Quin/David were on the installation team) and subsequent store support, the decision to purchase my hot tub from…
read moreThank you so much BC Anderson for taking the time to leave a 5 star review! We strive to make sure that we give everyone the best service possible.
We recently purchased a hot tub from the Burlington NWHS and we can't say enough great things about them!! Travis answered all of our questions and was very friendly and accommodating with our needs. It was delivered on the day they …
read moreThank you so much for your business Janean! We really appreciate you taking the time to leave your experience that you had with us. Hope your tub brings you years of enjoyment and relaxation.
We bought our hot tub from here at the Burlington location an I can say the staff are all wonderful here. They are helpful and friendly even years after an item has been purchased. Recently I was out shopping and I ran into the same helpful…
read moreThanks Angel for leaving Quinn such a great review. We really appreciate you taking the time to share your experience.
I recently went into Northwest Hot Springs to find some cleaning chemicals for a hot tube i recently purchased and spoke to a man name Quinn Hooker he helped fined the stuff i needed and more thank you for the friendly advive on the up keep…
read moreThank you for taking the time to leave Quinn such a great review!
First time in the store, and I got everything I needed. The sales associate, Debbie, was very helpful and knowledgeable. I will come back to this location next time.
Hi Bruce! Thanks a ton for leaving Debbie a 5 star review. We are really happy to hear you experience with us was nothing short of great!
Dan Hyatt and his crew(Quinn, Ken, and others I may be forgetting) are amazing. To start, Dan built an amazing in-ground swimming pool for us. I can’t thank him enough for the hard work he put into making this happen. The project was …
read moreHey Samuel! We really appreciate you taking the time to leave a 5 star review for our Dan and his team.
*EDIT: thank you for getting back to me! That makes a lot more sense.
Bought a Green Mountain Grill, overall good experience. Seemed weird to ask for so much information (like my address) to buy a BBQ that isn't being delivered...?
Hey Jacob! Thanks for taking the time to leave us a review. We need your Address for your Green Mountain Grill 3 year Warranty. If we do not have your address etc. then your warranty would not be valid.
No worries! Glad to hear you enjoyed your purchase. Just let us know if you need anything else! Enjoy the holidays!
Josh Bedker was extremely helpful and answered all my questions. Josh had me sit in a variety of spa's which was extremely helpful. Josh was very knowledgeable on pricing, system functions allowing me to narrow my decision. I would highly…
read moreThank you so much Donald for your 5 star review! Glad that Josh was able to assist you in all your needs.
The folks at Northwest hot springs are absolutely fantastic. Tammy is such a wonderful help, she bent over backwards to help us out. always there to answer questions even on Sundays. we haven't even gotten our hot tub yet and I love this …
read moreWe really appreciate you taking the time to leave Tammy a 5 star review. Super happy to hear that you are happy with our service!
Staff is very friendly and knowledgeable. Great company to work with. They delivered our spa to San Juan Island, set it up and gave us a wonderful tutorial on spa treatment. Thank you NW Hotsprings
Thank you sheila for such a great review! We are super happy that your experience with us was nothing short of great!
From the moment we walked into their beautiful showroom, we were warmly and genuinely greeted and we were able to look around leisurely and find exactly what we needed. Tammy and her associate were very knowledgeable and helpful and made …
read moreHappy to hear Tammy was able to exceed all your needs! We appreciate your business and look forward in helping you!
You were amazing help to me
We were helped when we needed it on the show room, and when we needed time to discuss, Tammy let us have our space. It was quite easy and we decided to purchase an in-stock tub.
Quinn the installer was fantastic to work with. He was very …
read moreThank you so much for leaving Tammy a great review! We really appreciate you taking the time to share your experience.
The staff at Hot Springs is consistently amazing. We purchased our first spa over 15 years ago from them and everything was exactly as promised from operating expenses to ease of care. Over the years they helped us keep it maintained with …
read moreThank you Tracy for the great recommendation you gave to Jordan!
This store is great and the staff are the best. Quinn and Jordan always help me out – easily the best customer service in the Skagit Valley.
Thank you for taking the time to leave a 5 star review for both Quinn and Jordan. We really appreciate you sharing the experience you had with us.
Fantastic customer service! You might be able to save a buck going to the big warehouse stores, but I have learned from experience you wind up with an inferior product and no customer support, and in the end you’ll spend more. Jordan is …
read moreThank you Amy for taking the time to leave a 5 star review for Jordan! So glad he was able to help you through you experience you had with us!
They kept about when our hot tub would be shipped, it arrived right on time. At first it was thought we might need a crane however Northwest Ho Springs found a safe way of transporting it and placing and on our back deck without that …
read moreThank you so much Moira for your great review!
My wife and I moved back to the Skagit Valley last year after being away for 30+ years. Our new home had a hot tub (Ive never owned one before) and I met Jordan when I went to Northwest Hot Springs to get some questions answered. From the…
read moreAnnette and I really love are Hot Springs hot tub we are in it almost every night for an hour or so .We keep it about a hundred to 101 so we can sit in it longer it gives us time to unwind talk about our days and enjoy each other's company…
read moreHi Manager 022! Thank you for leaving us a 5 star review. It is always nice to hear what people have to say about Hot Spring Hot Tubs!
Would absolutely recommend NW Hot Springs. The sales rep, Tammy, was very informative and was very patient with my schedule. The removal of the old tub and installation of the new one went flawlessly. Everyone on the team was great to work …
read moreGreat to hear that your delivery and installation went great! Thank you again for your business and taking the time to leave Tammy a 5 star review.
We went to the Mount Vernon location and Tammy helped us. She was great! She is very knowledgeable and answered all of our questions. She also did not overwhelm us and gave us time to think about our final decision. Everyone else in the …
read moreVery thankful for taking the time to leave Tammy such a great review! We really appreciate you taking the time to come into our store and taking a look around.
I was welcomed into the store by Tammy – she was super nice & knowledgeable about the spas. Check out this beautiful showroom and find the spa that works for you!
Thank you so much for coming into Northwest Hot Springs Kimberly. We really appreciate you speaking with Tammy and leaving her such a great review!
Every step of the process is enjoyable with Northwest Hot Springs...everyone is polite, friendly, and so helpful!! Tammy was with us through the buying process and all the decision making. Quinn and David were so great at delivery and quick…
read moreHi Amy! We really appreciate you taking the time to leave a 5 star review for Tammy and the team! We hope you enjoy your new spa and all the benefits that it will give you through many years!
We've owned 4 Hot Springs spas since 1985 and have used them extensively. Not only are they the quietest on the market (except while running the jets, of course), but the quality of the product is excellent. Whenever we have needed service…
read moreThank you so much for your 5 star review Marcia! Glad to hear your Jetsetter is still going strong.
I have had a Hot Springs tub since 2012 and needed to have a repair done for the first time. Our circulation pump had failed. I called, made an appointment and within a week technician Jay Mesman was out to make the repair. He gave me a …
read moreThank you so much for your review Charlotte! We really appreciate you taking the time to let us know how Jay helped you out.
Quinn and David set up our hot tub today! What courteous and knowledgeable young men!
Andrew, in the Ferndale showroom, was very helpful. He made the shopping and choosing a pleasurable experience.
We are very pleased with the whole …
read moreHappy to hear that your experience with us was great! Thank you for taking the time to leave a recommendation for us!
Bought a new cover, they are only good for about five years and then become water logged. Originally told two-four weeks but order didn't go in for two weeks, then back ordered. Finally took a couple of phone calls to track down what we had…
read moreHi Dennis! Happy to hear we got the cover to you and that Quinn was able to give you more product knowledge. Thank you for your continued business through the years!
Bought a new cover, they are only good for about five years and then become water logged. Originally told two-four weeks but order didn't go in for two weeks, then back ordered. Finally took a couple of phone calls to track down what we had…
read moreHi Dennis! Happy to hear we got the cover to you and that Quinn was able to give you more product knowledge. Thank you for your continued business through the years!
I always have had excellent service from NW Hot Springs on the few occasions my 23-yr old hot tub has needed help. Today Jeff came out, called to tell me of arrival time and fixed the problem quickly. I could not be happier.
So happy to hear Jeff took care of all your needs! Thank you for taking the time to leave a 5 star review. We really appreciate your business.
EXCELLENT SERVICE ALL AROUND AND JEFF (I think his name) is more than excellent!!!
Greg Pless is an incredible serviceperson. He presented to my home to assist me with a spa & astounded me with his personable presentation & the in-depth nature of his knowledge. He was remarkably thorough, incredibly professional & very…
read moreHappy to hear that your experience with Greg was nothing short of exceptional. We really appreciate the the time you took in leaving a 5 star review!
Great customer service! Installation went quick and smooth! Quinn Hooker and Andrew Boe were amazing to work with!! Went back to get some questions answered and Tammy and Owen were the most amazing people and were able to answer all my …
read moreWe are really happy to hear that your experience with both Quinn and Andrew was amazing. Thank you again for your business and taking the time to leave us a recommendation!
I've been coming here for years and Jeff and the crew have help me with opening the pool in spring to closing in the fall with testing and chemicals. Jeff just help me find the right fittings to replumb pump and sand filter!
Thank you Jeff…
read moreHi Lee – Thanks for sharing your experience you had with Jeff. We appreciate your business and look forward in helping you in the future!
I've been coming here for years and Jeff and the crew have help me with opening the pool in spring to closing in the fall with testing and chemicals. Jeff just help me find the right fittings to replumb pump and sand filter!
Thank you Jeff…
read moreHi Lee – Thanks for sharing your experience you had with Jeff. We appreciate your business and look forward in helping you in the future!
Just have to say again...NWHS is the best! Jeff...thank you for your prompt service and even answering our texts! Greg...what can we say?? Always happy to come service our pool and help with whatever we need and answers our texts promptly …
read moreHi Cheyenne – Thank you for leaving a 5 star review about the service you received from Northwest Hot Spring. We really appreciate your business and look forward to helping you in the future.
I was not in favor of looking at hot tubs, but I went along anyway. I was pleasantly surprised and very impressed when a young lady from NW Hot Springs greeted us and spent a good amount of time with us. She was so insightful and really …
read moreHappy to hear you enjoyed your experience with Kerri. Thank you for taking the time to share your experience and leaving a 5 star review!
NW Hot Springs was a joy to do business with. Jordan went over every product with us and we came out with exactly what we were looking for. He even came out to do a site visit to see where our spa would go. Ours was a difficult placement …
read moreThank you Cyndi for taking the time to leave a 5 star review about the customer service you received from Jordan. We always enjoy hearing from our customers and the positive experience they had.
NW Hot Springs was a joy to do business with. Jordan went over every product with us and we came out with exactly what we were looking for. He even came out to do a site visit to see where our spa would go. Ours was a difficult placement …
read moreThank you Cyndi for taking the time to leave a 5 star review about the customer service you received from Jordan. We always enjoy hearing from our customers and the positive experience they had.
Quin Hooker and Jay Mesman and the rest of the crew, can't remember their names, were professional knowledgeable and got the job done.
It was time for a new cover.
We bought our hot tub in 2006 and our circulation pump finally died. For …
read moreThanks again for taking the time to leave a recommendation for Northwest Hot Springs We really appreciate your time and business that you have given to us.
So good! Everyone we worked with was friendly, professional and knowledgeable. Jordan in sales spoke to both my husband and myself in the process. Quinn and David In installation, showed up on time and were patient, friendly and thorough …
read moreThank you Cynthia for the 5 star review. So happy to hear your experience was great. We hope you continue to enjoy your new hot tub.