Reviews | Hot Tubs Northwest

I didn’t get the usual start-up that comes with the hot tub- it was just an oversight. About 6 months later, I got confused and couldn’t figure out how to get my water quality back where it should be. When I went into the store with …

Quinn Hooker from Hot Tubs Northwest has been fantastic! He is a problem solver, helpful and super communicative. Highly recommend!

Fantastic service! I’d give 6 stars if I could.

I have received great service from them

We are fortunate to have them serviced Skagot, Island and San Juan counties. A+

Although relatively new, Tammy provided an exceptional level of customer service, knowledge, and responsiveness. I would highly recommend her and Hot Tubs NW if you are in the market for a hot tub, cold plunge, and/or sauna. They have a …

Randy @ Hot Tubs Northwest in Burlington has been fantastic. We really appreciate his time in answering all our questions about the best Sauna for our needs. We decided on the Tylo Lulea 4 Outdoor Sauna. We are going through a major …

Great store and wonderful employees!

Friendly and helpful staff. We bring water samples in all the time for testing and they are knowledgeable and quick to give us printed results.

I had a great experience at Hot Tubs Northwest! Quinn was incredibly helpful when I came into the store – he greeted me right away and quickly helped me find exactly what I needed for my hot tub. The whole process was easy and efficient. …

I had a fantastic experience with Hot Tubs Northwest! From start to finish, their service was top-notch. Jared was friendly, professional, and made the entire process smooth and stress-free. Delivery was right on time, and the setup was …

Jordan was a great help and very informative

As always they get it fixed and running without hassel

Greg has always been super helpful with our hot tub & pool maintenance. We’ve had some pretty challenging situations (frozen pump/pipes during crazy ice storm, pool leaks, hottub not heating, etc) & Greg is always helpful identifying the …

Greg is fantastic! We love working with him on our spa tub. He's super courteous, knows what he's talking about and is always very concerned to make sure we are well taken care of. Reviews are super important — and I'd recommend the …

We just purchased a new hot tub from Hot Tubs Northwest in Burlington, and we were very impressed by their knowledge and service, which was no surprise because we had purchased a hot tub from them for our previous house and they impressed …

I had a large hot tub for 30 years and I was ready to find a small one that would meet my individual needs. I found the one I wanted at Hot Tubs Northwest. Tammy Torrey was my sales agent that helped me make this big decision. I …

Randy helped me look for hot tubs for a full year without ever being pushy. We were looking for a good hot tub that would fit our size needs and also not break the bank. We were also considering Costco tubs but wanted the after-sales …

Hot Tubs Northwest was highly recommended to us by friends when we decided to buy a hot tub three years ago.

The unanimous reason was that they would take good care of us when we had water issues and when it came to service.

That has …

We are first time pool owners and Greg has been Awesome in educating us and helping us get through the process of owning a pool. The entire team from sales to service at Hot Tubs NW was a great experience. Highly recommend.

Jordan was extremely helpful in answering my questions on how to maintain my hot tub and recommending the right products for our needs. His knowledge and expertise made the process very straight forward and easy to understand. 10 out of 10!

Jeff Feddema is always there to help with any of my hot tub needs. A+ support

All-star service department! We inherited an older hot tub with a home we purchased and the Hot Tubs Northwest guys have provided excellent customer care even though the hot tub wasn't purchased through them. Kyle Leber, one of the service …

Great business. Had an issue with my old tub and Jeff was super knowledgeable and able to help me figure out the problem. Highly recommended.

Greg! Greg! Greg! That guy has to be their top employee at Burlington/MV. This guy deserves a raise and week off of work! He’s been a huge help with our pool! He’s done ALL the major services including a new pump, new heater and has lots of…

Thank you Greg for servicing our tub efficiently and well. Not only did he fix our tub but also educated us SO much as tub owners. Thank you Greg & Hot Tubs Northwest

Jordan Brown was excellent help with my hottub purchase! I mean like what an amazing fella selling these hottubs.

Jordan was extremely helpful with my water test. My hot tub is spotless. The whole family has been enjoying it this Mother’s Day thanks to him!

Quinn did the install at my parents house and was knowledgeable, professional and very friendly! He did a great job! Highly recommend!

Quinn was super helpful and very knowledgeable on what chemicals to use!

Quinn has been very helpful maintaining our in ground swimming pool!

Greg always gets right back to me if I have a problem. He is steady and takes great care of my pool.

Eli, Has come out twice to help me with my hot tub and has been so incredibly helpful. He helped me find multiple solutions to issues that I was having, really listened and was so supportive. I highly recommend this company and was grateful…

Dan came out and put a pool and hot tub in our backyard and did a great job! Everyone from in the showroom to the shop have been on top of it. Greg comes out and is very thorough and professional. Just this week I had a problem with the …

These guys are great! They have been servicing our pool for several years and are always so helpful! Jeff in service is so nice to work with and Michael our pool technician is amazing! Let's me know when he's coming and helps me stay on top…

Tech specialist Michael came out this morning to help with a leak on our hot tub. He identified it AND fixed it within 15 minutes!!! His efficiency kept the cost of the service call even more reasonable and that really does make a …

Quinn was very helpful and informative when I was purchasing chemicals for my above ground pool!

Randy Skelton at Hot Tubs Northwest was very excellent to work with and extremely knowledgeable in hot tub care. We’ll be using him again in the future!

Randy Skelton

Excellent service

very helpful

A pleasure to work with

Eli did an excellent job repairing my hot tub. He explained everything and made sure I was happy with the repairs.

We had a great experience at Hot Tubs NW in Burlington. Randy was extremely helpful in answering all our questions and helping us figure out exactly what we wanted. It was a super easy, zero pressure experience. Randy even went above and …

Randy and Jared were great and helpful through out the process of replacing an older hot tub. Sean and the delivery crew went above and beyond to get it installed too. Highly recommended and would use them again.

If you any hot tub questions this is the place to go. The staff is very very helpful, thank you Eli for your hard work!!!

HNW is a premier hot tub and spa store in Skagit County! They not only do a great job with delivery and set up, the follow up customer service is awesome! Randy Skelton has been our resource from the beginning and his dedication to …

Eli was extremely helpful!

Randy Skelton did a great job setting us up with our hot tub and being patient with us due to delaying the delivery!

Jordan and crew were fantastic with the purchase of my hot tub. Delivery was smooth. They even came back to the house to assist me with the initial chemical setup and cover regular maintenance of the tub. I definitely recommend.

I appreciate the great customer service at Hot Tubs Northwest. Thank you Eli

Randy was amazing and was able to find the part we needed quickly! He needs a ⭐️⭐️⭐️⭐️⭐️

Outstanding customer service!!!!

Thank you Eli, for all your help and expertise!

Eli is very knowledgeable and was such a great help.

I had an issue with some threaded parts on my hot tub and Randy Skeleton help me solve the problem, even though I had to come back three times great employee.

We had an amazing experience at Hot Tubs NW in Burlington. From start to finish, the customer service was top-notch. The staff was friendly, knowledgeable, and made sure we found the best option. We are also first time hot tub owners – …

Randy was fantastic! Got my pool looking perfect after sitting all winter long

**Update** Three years in and still extremely happy with the pool, the work done, and the responsiveness of the very few minor issues we have had. Excited for many more years of enjoyment!

Original review * Amazing job! I reached out …

Ely is a very good technician

I recommend him to many people

Eli always does a great job!

Staff are fabulous and very helpful everytime I call or go in. My orders are always filled promptly and ready to go when I get there. I highly recommend Hot Tubs NW.

Outstanding customer service from moment I walked into the showroom—throughout the entire process of obtaining a 15ft Bullfrog Swim/Spa in place at our home. Randy in particular spent the time with me and my wife explaining the Swim/ Spa, …

Eli – did a great job!

Great folks. Their team is always super helpful. Support local businesses and they are there to supprt you.

Purchased an Envoy as a very high end hot tub option and we were crossing our fingers that we’d love it; and we absolutely do! The staff were wonderful, install went great! They were so careful around our fresh lawn, it was very much …

Eli did a great job. He was on schedule, knowledgeable and courteous. Thanks, Bob

Eli had great customer service. Highly recommend him!

Eli was awesome- super professional and very helpful, he went the extra mile in explaining everything to me. 5 stars!

Just purchased a Bullfrog hot tub from Hot Tubs Northwest. When the installation was complete the control panel did not work. The owner of the company came out on a Saturday to fix the problem (a cable had gotten disconnected in the main …

We purchased a home with an existing hot tub that was not purchased from Hot Tubs Northwest, but Randy went out of his way to help us get everything dialed in (including several water tests) and was super patient with all of our questions! …

I’m happy to review Hot Tubs Northwest. We bought the mini by phone with Bryan, and he was extremely helpful. He checked out our location so that the delivery team knew where we were placing it and they tested our water to help us you …

We just purchased a Bullfrog Spa from Hot Tubs Northwest. The entire experience – from initial questions via email, to in-person viewing at the showroom, to the installation last week – was exceptional. Jordan Brown answered every question …

We were referred to Hot Tubs Northwest by our landscape architect and introduced to Jared Couch as part of this referral. Our experience was made wonderful, thanks to the knowledge that Jared shared with us! He walked us through the +'s and…

Great service, both before and after installation with super follow-up. Solved an installation electrical problem without question. Highly recommended. Kudos to both Bryan and Jordan.

The hired help at Hot Tubs NW was superior!!! Quinn was very helpful and attentive...❤️❤️❤️my pool is spectacular 🙌🙌🙌

We just had Eli come out for a re-fill service and cleaning. He took his time and was patient with me while I had to speak with other service folks at my newly purchased home. He explained to me his process and took time at the end to tell …

I had a fantastic experience with my purchase and install of a Hotsprings Jetsetter with ozone and a cover cradle from Hot Tubs Northwest!

They were timely and delivered all they promised.

The install was done with care and respect for my …

I had an issue with my hot tub and they were very helpful...

They were able to get a new Hot Springs hot tub installed without any issues.

These people are full service. They contracted out everyone: Concrete, Electrical and even a crane lift due to the restricted location.

Hot Tubs Northwest is a Blue Ribbon Company. I bought a pool from them and have had the best experience and service. I'd like to give a shoutout to Quinn, their service tech; he showed up on time, performed the task needed and cleaned up …

My experience with hot tubs northwest started when I scheduled a wet test at their Burlington location. Scheduling the wet test was easy, and they were really respectful and let us enjoy the wet test in peace, they weren't pushing hard with…

Jordan Brown and the staff at Hot Tubs Northwest provided friendly and professional service throughout the entire process of selecting, installing and financing the hot tub that was best for us. We are now looking forward to cold, wet …

We purchased a swim spa from Hot Tubs Northwest and couldn't be happier. Not only did our salesperson Jordan answer all our questions but the entire crew from set up to testing the water have been extremely helpful. During the purchase …

Hot tubs Northwest was super helpful , Randy walked us through all the options and helped us figure out our complicated install including securing a crane for our delivery. A second shoutout for Randy who stayed late to let us test all the …

Randy was a big help this year as we struggled to get the chemicals balanced while opening our above ground pool. We will definitely be going back to Hot Tubs NW as we need supplies and advice! Thanks Randy!

Took my pool water in for testing. Jordan and Randy were so helpful! They had all the answers and the chemicals my pool needed for it to be safe and clean. Thank you for your professionalism!

No pressure, great selection, very knowledgeable, $11,000.00 later we got a great Hot Tub. You want a hot tub, these are your guys.

He was very good explaining what we were looking for

Very knowledgeable staff with great customer service, knew exactly what i was looking for. Randy was a pleasure to work with, he went above and beyond for sure. I highly recommend Hot Tubs Northwest for all your pool and spa needs.

Great product, great people!

Awesome customer service, well above and beyond.. Great knowledgeable staff

I don't think I have ever had better customer service than I got from Jeff at Hot Tubs Northwest. He stuck with me on the phone until we got the problem solved. Jeff, you have earned a customer for life with our new (to us) hot tub. We …

Excellent customer service. Had a service tech Michael work on Mt hot spot tub, he was very informative, checked issues, made repaired and was very friendly. It was a real pleasure to have him service our hot tub.

Travis was really helpful with our hot tub purchase (Bullfrog A series) from beginning to installation. Any questions and updates to delivery and install were communicated effectively and promptly. Having a hot tub in the NW is awesome for …

Hot tubs nw has awesome customer service! …we just needed a hot tub part and they went to great lengths to find it for us..If we ever need to buy a new hot tub we will definitely buy from them!

Had a Hot Springs tub for nearly 25 years. This one appears to be of the same quality. The folks at the Hot Tubs Northwest were knowledgeable. Delivery of the new tub and removal of the old tub was efficient and well done. All personal …

Travis from Hot Tubs Northwest helped me chose a hot tub that fit my needs and my budget. I visited many hot tub outlets and Travis outshined them all. He was professional, knowledgeable, and stayed in contact with me through every step of …

Hot Tubs NW are a true pleasure to work. Travis was helpful from first contact early this year and through spa delivery two weeks ago and beyond. His customer service is excellent and follow ups are both prompt and helpful. His knowledge of…

Travis is a great sales person who helps clients throughout their process of buying, install and even during ownership. He is very fair and knowledgeable. I am very happy with the product and post purchase service.

All around good

Hot Tub was delivered as promised – on time. The guys at Hot Tubs Northwest were great! Reliable and dependable! Two thumbs way up!

Wow, I’d like to give a huge shout out to Jordan for helping me choose the right hot tub for our family. We have had it for almost a year now and love it like the first day it arrived. Jordan continues to help with water care tips and …

From start to finish Jared delivered. We asked him to coordinate electrical work, installation and he even took time to come and show us how everything works. We appreciated his knowledge and help and recommend him highly.

We recently purchased a new Hot Tub from Hot Tubs NW and couldn’t be happier. From the initial sales process with Jared, to frequent follow up during manufacturing, to a smooth and informative delivery and set up with Sean. Every aspect of …