We didn't think we could afford a hot tub but my husband needing something for his bad back as surgery wasn't an option. We looked to Northwest Hot Springs and they had a great selection of high quality Hot Spring Spas and even some pre-owned models. We found one below our budget in great condition. They delivered it and got it ready for us. It runs great an we don't even notice a difference in our utility bill and our spa isn't even brand new! Now my husband finally has some some relief from his back pain! I highly recommend Northwest Hot Springs for their excellent customer care and products!