Service & Support
Hot Tub, Swim Spa, and Sauna Service
The team that delivers and sets up your hot tub, swim spa, or sauna is the same team that services it. We handle repairs, maintenance, warranty claims, and water care long after delivery day.
Service & Support
Does Hot Tubs Northwest service what it sells?
Yes. Warranty claims and service start with us, and the people who delivered and set up your unit are the people who service it. We keep a fully stocked parts department, so any spa we sell can be repaired quickly. Free water testing is open to everyone, whatever brand of hot tub you own and wherever you bought it.
Our Hot Tub Services
Everything we take care of for you, from delivery day on.
Delivery and installation
We measure the path, plan the placement, and deliver and set up your unit. When a yard needs a crane or extra site work, we scope it with you up front so there are no delivery-day surprises.
Spa valet service
A full refresh: your hot tub is drained, cleaned, and refilled, the cover is cleaned and conditioned, filters are cleaned, startup water-care products are added, and we run the spa to check every function.
In-home repair and maintenance
Qualified service staff do repairs at your home. Our parts department is fully stocked, so any spa we sell can be repaired quickly, for a reasonable service charge.
Free water testing
Bring a water sample to any showroom and we will test it and walk you through the results, no appointment and no purchase needed, whatever brand you own. More on water testing.
Warranty support
Warranty claims start with us. We handle the paperwork and, when a claim needs to reach the manufacturer, we make that happen so you do not have to.
Visit a Showroom
Three stores across northwest Washington, each ready to help with parts, water testing, and service.
Burlington
Full line-up on the floor
507 Fisher Ln, Burlington, WA 98233
(360) 757-1888 ext. 1
Mon–Sat: 9am–5:30pm · Sun: Closed
Ferndale
Serving Whatcom County
5060 Pacific Hwy #151, Ferndale, WA 98248
(360) 757-1888 ext. 2
Mon–Sat: 9am–5:30pm · Sun: Closed
Lake Stevens
The dedicated Caldera® store
631 WA-9 Suite 42B, Lake Stevens, WA 98258
(360) 757-1888 ext. 3
Mon–Sat: 10am–6pm · Sun: 10am–4pm
Hot Tub Service FAQ
Answers to the questions owners ask most about service and support.
Do you service what you sell?
Yes. Warranty claims and service start with us, and because we deliver and set up locally, the team that installed your unit is the team that services it.
Do you test water for hot tubs bought somewhere else?
Yes. Water testing is free at all three showrooms for any brand of hot tub or swim spa, with no appointment and no purchase needed. Bring a sample and we will read it with you.
How does hot tub warranty service work?
Start with us. Register your unit, then contact your showroom. We perform the warranty service, and if a claim needs to escalate to the manufacturer, we handle that step for you.
Request Service
Tell us what your spa needs and the best way to reach you, and our service team will get back to you.